FAQs

FAQs

Mt. Hood Senior Solutions

Have a senior care-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What level of experience have you encountered and what are your qualifications?

    The Mt. Hood Senior Solutions team has over 20 years of experience working with seniors and families as one of the trusted senior placement agencies. We keep our skill set sharp with continuing education and maintaining collaborative relationships with many resources, both government and private. Our team is dedicated to ensuring we maintain an excellent level of qualifications.

  • Which methods do you use to select the communities to which you refer?

    As one of the best senior placement agencies, we use vast resources and education to work with local businesses and government agencies to determine which living situations will be the best fit for each individual we work with. Each community or care home is closely monitored and toured to ensure we have the most recent and accurate information pertaining to the level of care provided and the quality of the setting.

  • How many communities do you typically have on your referral lists?

    As one of the reputable senior placement agencies, we work with hundreds of communities in both Oregon and Washington. We take great care to narrow down and find the right living options for the client. Placement specialists typically provide the top three communities to meet the individual's needs.

  • In what frequency do you check any state violations for communities you refer to?

    For every placement, we check state and county records to ensure we have the latest accurate information for anyone who needs senior placement agencies. In fact, seven of 10 people over the age of 65 will need long-term care at some point, according to Shortlister, and we'll prioritize finding quality placements.

  • What level of knowledge do you have of the facilities that you contract with?

    Mt. Hood Senior Solutions has extensive working knowledge and relationships with each community. We not only collaborate with our referral specialists' team, but we're also part of a local group called OSRRA dedicated to ensuring the quality of work done in all senior placement agencies maintains the highest of standards.

  • Do you communicate with your clients about communities you are not contracted with?

    Yes, Mt. Hood Senior Solutions goes over all options as one of the reputable senior placement agencies. It's about finding the right fit the first time.

  • What is your qualification process with clients before you refer them to communities?

    Upon the first meeting either by phone or in person, we find out as much information as possible. Finding a good fit is so much more than a loved one's care needs or diagnoses. It's a combination of all information, including health care needs, social needs, physical needs, financial needs or challenges, and history. It's like a puzzle; as one of the great senior placement agencies, we need to find out as much as possible about the individual needing placement to ensure a good fit.

  • What is the average amount of time you spend with your clients?

    Each client has different needs from senior placement agencies. Some may only need a small amount of time, and some may require more. Mt. Hood Senior Solutions placement services are tailored to meet the needs of each individual client.

  • What is the average frequency you tour senior living communities with your clients?

    Tours of senior placement agencies are customized for each client. Some clients prefer a Mt. Hood Senior Solutions team member to tour with them and some prefer to go alone on their own schedule. We are flexible and tailor our services each individual's preferences.

  • Where do most of your client referrals come from?

    As with many senior placement agencies, we have a variety of client referrals. Past clients, word of mouth, hospitals, rehabs, case managers, physician's offices, senior and community centers, and local business professionals all refer us.

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